FAQs
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email. You can also track your order status directly from the ‘My Account’ section on our website.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) on most of our products. You can choose this option during the checkout process if it is available for your pin code.
What is your return and exchange policy?
We offer a hassle-free exchange policy. If you receive a wrong or defective item, please provide a parcel opening video within the specified time, and we will happily exchange it for you.
How long does delivery usually take?
Standard delivery usually takes 3 to 7 business days, depending on your location. We always strive to get your premium fashion to you as quickly as possible.
How can I contact customer support?
Whether you need styling advice or an update on your order, our team is always ready to assist you. You can reach us via the ‘Contact Us’ page or email us at support@theonlinewale.com.
